Sometimes we have clients that just aren’t the best fit. Whether they are outside your niche, have unreasonable expectations, or are abusive to you and your team, it’s time to let them go. But how do you do that?
On this episode of Solopreneur Money, we’ll explore how and when to fire your clients. If this issue has ever crossed your mind, listen in to discover what you should do.
You will want to hear this episode if you are interested in…
- How to know it’s time to fire your client [1:22]
- 2 ways to do it [3:23]
When is it necessary to fire a client?
Some clients seem to have unreasonable expectations. Whatever you try to do they never seem to be happy.
Have you ever had a client who is rude to you or one of your team members?
Do you have a client that you always try to avoid? They may irritate you or even ruin your day.
Are you trying to change or narrow your niche or lessen your client load?
Any of these are great reasons for removing someone from your roster.
Whatever you choose to call it–transitioning, graduating, firing–it’s time to part ways with one or more of your clients.
How to dismiss a client
The way I see it there are two ways you could go about firing a client: the straightforward way or the more nuanced way.
If you want to be straightforward, plan out what you want to say first, then email, phone, or tell the client face-to-face that the situation is not working out. Offer to refund their last month of service, refer them to another provider, and try to part ways as friends.
The next way is a bit more nuanced and works best when trying to remove multiple parties from your client roster.
It’s important to create a clear process and line of reasoning that you can communicate with your clientele.
An example of how I have handled this situation
I wanted to narrow down my client roster so that I could spend more time with my family.
The way I have done this in the past is to write an email that communicated what I was trying to do with my business. I outlined a new set of expectations that I wanted all my clients to follow and I laid them out in an email.
My clients were given options to either take an increase in fees, transfer to another advisor, or terminate the relationship.
That email contained a link to my calendar to schedule a meeting with me to discuss the new parameters. I had a script written out for the ones that chose to meet with me and we discussed the different options.
The key is to be crystal clear in your expectations so that your clients understand what you are doing and why you are doing it.
Once you have your process in place, you’ll know just what to do. Listen in to hear how I came up with my process and how it worked out for me.
Resources & People Mentioned
- Episode 173 – When to Fire Your Contractors
Connect With Gabe Nelson
- BOOK – The Solopreneur’s Money Manifesto by Gabe Nelson
- FREE Downloadable Resources at https://www.gabenelsonfinancial.com/resources/
- EMAIL: Gabe (at) GabeNelsonFinancial.com
- Follow Gabe on LinkedIn
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